Your information, handled with care.

We are committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way we collect, use, disclose, store, secure and dispose of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

We obtain this Personal Information in many ways, including interviews, correspondence, telephone and facsimile, email, our website, media and publications, other publicly available sources, cookies and third parties. We do not guarantee the website links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect that use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about matters such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We will use sensitive information only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. In some circumstances, third parties may provide information to us. We will take reasonable steps to make you aware of information provided by a third party.

Disclosure of Personal Information

We may disclose your Personal Information in circumstances including:

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.

When we no longer need your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information is or will be stored in client files that we keep for a minimum of seven years.

Access to your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification before releasing it.

Maintaining the quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to keep it accurate, complete and current. If you find that information we hold is outdated or inaccurate, please let us know as soon as practicable so we can update our records.

Policy updates

This policy may change from time to time. The current version is available on this page.

Privacy policy complaints and enquiries

If you have a query or complaint about our Privacy Policy, please contact us: